When it comes to improving your businesses’ customer service there is no better time than now to gather up some golden tips and put them to the test. Exceptional customer service needs to be at the highest level attainable more than ever right now.
With more people staying home and less gathering in groups, businesses need to be focused on making sure that one-on-one interactions are valuable. Whether they are face-to-face, over Zoom, email, or on a phone call, the need to exceed customer expectations is crucial. In the state of the world today, how we treat our customers is more important than ever. Think of how customer service has changed in the past year. In “normal times” most of us would probably come up with a common theme or idea of what customer service looks and feels like. But today, that has changed.
Since the onset of COVID, businesses have had to change the way they communicate with their customers. How have they done this? Many have altered their messaging to customers by utilizing social media more, increased website presence, and altered email copy. Business owners have communicated with their customers to make them aware of the ever-changing tactics they’ve incorporated to keep their businesses running. Along with this, they have had to change the way they handle certain customer service issues. Many customers are being dealt with virtually now so it’s even more important to make sure that all issues are understood. Because virtual communication can often be misinterpreted, it’s crucial for businesses to make sure they acknowledge and evaluate every detail. How should business owners go about this?
Here are five tips on how you can make sure your business is delivering top customer service during these challenging times.
Golden Tip #1
LISTEN – Your customers are telling you something. Be in tune with what they are saying. Ask questions for optimum clarity of the situation.
Golden Tip #2
ACKNOWLEDGE – Let them know you are listening and that you are aware of the issue. Reassure the customer that you understand and value their concern.
Golden Tip #3
EVALUATE – Take what they have told you and problem solve. Figure out what your team can do to improve the issue and to limit future issues.
Golden Tip #4
COMMUNICATE – Tell them how you are going to handle the situation. Again, reassure the customer that you hear them, understand, and will remedy the issue.
Golden Tip #5
FOLLOW-THROUGH – This is KEY. None of the above means anything unless you meet the expectations that are set. Following-up with a customer a week later will show them that you care about their experience and their business.
Here at Fuzzy Duck, we use our Listen.Think.Create. approach in everything we do.
We take pride in every step of the process from start to finish and to make sure our customers are being taken care of until project completion and beyond. In the end, we need to ensure our customer’s needs are being met. So… take these 5 golden tips and start creating a golden customer service strategy that is sure to wow your customers!
To learn more about how your business can improve on customer service, reach out to us! Fuzzy Duck offers FREE consultations and would love to help your business create a plan to boost your customer service.